Helpex provides end-user support and the operation of your IT equipment in order to control and optimize operating costs while improving the quality of services to users.

  • Request management,
  • Incident management,
  • Assignment management,
  • Management of deployments and commissioning,
  • Management of software inventory,
  • Management of software and OS updates (patches and patches included),
  • Management of version migrations,
  • Security management.

Helpex Silver

_

This contract contains 3 half-day interventions on site + unlimited remote maintenance access, from Sunday to Thursday from 8:30 am to 5:30 pm without interruptions.

Helpex Gold

_

This contract contains 6 half-day interventions on site + unlimited remote maintenance access, from Sunday to Thursday from 8:30 am to 5:30 pm without interruptions.

Helpex Platinium

_

With proxim platinium you will be able to benefit from a number of unlimited proximity interventions at any time and at each request.